FAQ



Basics

Who is Pettag+? What does our Pettag+ device do? What is my Pettag+ device made of? How do I attach the device to my pet’s collar? Which devices can I connect with Pettag+? Does Pettag+ come in different sizes? Which pets is Pettag+ suitable for? Is there a subscription fee for Pettag+? How do I receive info and news about Pettag+? Is the Pettag+ device patented?

Buying

How do I place my order for a Pettag+ device? How much is a Pettag+ device? What is the battery life of my Pettag+ device? Can I return or exchange my Pettag+ device? How do I cancel my Pettag+ order? How does shipping work after my order is placed? Can you ship internationally? Can I gift a Pettag+ device? Are there any warranties on my Pettag+ device? What forms of payment do you accept? How safe is your payment platform?

Troubleshooting

My device’s buttons won’t work. Can I get support if something goes wrong with my Pettag+ device? I can’t connect my device to the Pettag+ app. I did not receive a confirmation email after placing my order.

Starting/Learning

How does Pettag+ track my pet’s activity? How do I activate my Pettag+ device? Where do I get the Pettag+ app? Why is it important to connect my Pettag+ device? How do I use the mobile application? Does data automatically sync from the Pettag+ device to my app? How do I receive app updates?

Future

Will there be other Pettag+ products? Where do you see the company in the next 5 years?



Basics

Who is Pettag+?

Pettag+ was founded on the principles of raising the happiest, healthiest pets. We believe that accountability and responsibility, together, foster love! We have focused on building technology that brings beautiful designed, lasting products to life. Pettag+ devices and other connected pet products educate, drive behavior modifications, and add simplicity to your life - all while increasing the fun, engagement and overall pet care. As a company we promise to always have your and your pets interests come first, and all the data we collect will be used to create better, more cost-effective experiences for you and your furry friends!

What does our Pettag+ device do?

Pettag+ has created the least expensive, easiest-to-use smart device for interacting and tracking your dog. The device has buttons for recording your pets needs - feeding, play, walks, health and love. Just press the button for a certain activity, and it updates to the Pettag+ app on your phone using a bluetooth connection. It does not require a monthly fee. It does not require to be taken off the collar are recharged. It is designed for ease of uninterrupted use to provide real data on your four-legged best friend!

What is my Pettag+ device made of?

Pettag+ device is made of an impact resistant plastic, with a soft rubber-like button. It has a bluetooth computer board that runs on a standard cell battery 30/22. Inside the device is a rubber waterproof seal to protect the hardware. Included is a stainless key ring to attach to your pet’s collar.

How do I attach the device to my pet’s collar?

It attaches as simple as any normal metal dog tag, using a basic stainless steel key ring.

Which devices can I connect with Pettag+?

The Pettag+ app runs is designed for both the IOS and Android platforms.

Does Pettag+ come in different sizes?

Pettag+ is releasing its initial version of the connected dog tag. The current size is approximately 1.47”x 1.47”x 0.53”.

Which pets is Pettag+ suitable for?

Our current Pettag+ tag is designed for dogs but we’re hoping to continuing designing products for all pets in the near future!

Is there a subscription fee for Pettag+?

Our Pettag+ device does not require any additional cost after the initial purchase.

How do I receive info and news about Pettag+?

You can sign up for information via email at info@pettagplus.com, also follow us on Facebook and Twitter. It’s as easy as 1-2-3!

Is the Pettag+ device patented?

The Basic Tag is currently Patent Pending.



Buying

How do I place my order for a Pettag+ device?

Ordering is simply! You can do it through this website by clicking here. It’s connected to shopify, making it an easy and painless!

How much is a Pettag+ device?

Through the pre-release of the the Pettag+ Basic Tag, the device can be yours for only $50.00, saving you 30% off the retail price of $65.00!

What is the battery life of my Pettag+ device?

Not to fear! We’ve designed Pettag+ devices to fit the busy lifestyle without the hassle of constant battery charges or changes. Under normal usage, the cell battery will last around 1 year. It is easily changeable with a standard screw driver and a new cell battery can be purchased at any drug or hardware store for around $4.

Can I return or exchange my Pettag+ device?

We will be offering limited returns if you are not happy with the product, which you can find details about in our return policy.

How do I cancel my Pettag+ order?

Although we’d hate to see that happen, you can cancel your order. However, if it’s already shipped, that fee cannot be refunded.

How does shipping work after my order is placed?

Once the product has been produced, it will ship from production in 1-2 weeks and will take 1-2 weeks to arrive depending upon location, making the total journey of 2-4 weeks. However, if there’s a special occasion right around the corner, priority shipping is an option!

Can you ship internationally?

Of course we can! We desire to make every family/pet happier and healthier - no matter the continent! A complete list of international countries is located here.

Can I gift a Pettag+ device?

We love the way you think! Yes, you can send Pettag+ as gift and even have the option of choosing to gift wrap it upon purchase.

Are there any warranties on my Pettag+ device?

There will be a limited 1-year warranty on Pettag+

What forms of payment do you accept?

We accept all major credit cards as well as Paypal through our website.

How safe is your payment platform?

We care about your privacy! Our payment platform is completely safe and secure since it’s supported by shopify. For those of you who are using Paypal, there’s the security of that as well.



Troubleshooting

My device’s buttons won’t work.

The Pettag+ device has a fail-safe so the animal can not accidentally trigger the tag. Once you press the Play, Bone or Health button, you must press the Plus button to confirm your entry. Then you will see the LED light up. If this is does not happen please contact Pettag+ at support@pettagplus.com

Can I get support if something goes wrong with my Pettag+ device?

For any questions regarding the function of your Pettag+ Dog Tag, please email support@pettagplus.com

I can’t connect my device to the Pettag+ app.

Coming soon

I did not receive a confirmation email after placing my order.

For any questions regarding the order of your Pettag+ Dog Tag, please email support@pettagplus.com



Starting/Learning

How does Pettag+ track my pet’s activity?

The Pettag+ device connects to your smart device via a low energy BLE bluetooth. When you enter a command it updates to the application in your pets timeline feed.

How do I activate my Pettag+ device?

The device will be active when you receive it. All you need to do is set up your pets profile through the app and pair the device, using the bluetooth setting on your phone. Simply press the Plus button for the phone to recognize the device and pair.

Where do I get the Pettag+ app?

The app will available through the iTunes store and the Android store.

Why is it important to connect my Pettag+ device?

In order to track your dog’s activity as you enter it, Pettag+ must be paired with the application on your phone via your phone’s bluetooth.

How do I use the mobile application?

Glad you asked! The application will track any inputs you enter. If you want to create a feeding, walking or medication notification, you can do that through the notifications center in the app and adding a 1-time or recurring notification.

Does data automatically sync from the Pettag+ device to my app?

If your phone is within bluetooth range of the device, it will update to your phone instantly. If your phone is out-of-range and you press the buttons on the device, it will store limited information and then update to the app next time your phone is in range.

How do I receive app updates?

You can either sign up for emails and updates through info@pettagplus.com or enable the app for push notifications.



Future

Will there be other Pettag+ products?

We like where your heads at! Pettag+ is currently working on a connected ecospace of pet products. We’re hoping to update you as soon as those concepts come to life!

Where do you see the company in the next 5 years?

We hope you’ll be with us for the long haul! Currently Pettag+ has a 24-month road map with multiple product releases and a 5-year plan that includes a global expansion with international distributors. We very much look forward to and anticipate becoming a household name because of our heart to encourage raising happier and healthier pets.